Sales Policy

Effective Date: December 11, 2024

At XYVA, we are committed to providing you with the best online shopping experience possible. Our Sales Policy outlines the terms and conditions governing the purchase of products from our website xyva.site. By making a purchase on our site, you agree to be bound by this policy. We encourage you to review the full details before making a purchase.

Product Availability and Pricing

We strive to keep our inventory up-to-date, but all items are subject to availability. If an item becomes unavailable after you have placed your order, we will notify you promptly and offer either a full refund or an alternative product.

  • Pricing: All prices listed on our website are in USD and are subject to change without notice. However, once you place an order, the price at the time of purchase will be honored.
  • Discounts and Promotions: Any discounts or promotional offers are applied at checkout. Please note that discounts cannot be combined unless explicitly stated.
  • Sales Tax: Sales tax may apply to orders depending on your location. The applicable tax will be calculated during checkout and added to your total order amount.

Order Processing

Once you place an order with XYVA, we begin processing it immediately. Our processing time typically takes 1-3 business days. However, during peak seasons or promotional periods, processing may take longer. You will receive an order confirmation email upon successful completion of your order, followed by a shipping confirmation email once your items have been dispatched.

  • Order Confirmation: Once your order is confirmed, we will send a confirmation email with your order details, including item(s) purchased, price, shipping address, and estimated delivery time.
  • Shipping & Delivery: We offer various shipping options to ensure timely delivery. Shipping times and costs depend on the delivery location and the shipping method selected during checkout. Please note that delivery times may vary due to factors beyond our control, such as weather or courier delays.

Payment Methods

We accept several secure payment methods to make your shopping experience as convenient as possible. Available payment methods include:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay

All payment transactions are encrypted using secure protocols to protect your sensitive data. We do not store your credit card information.

Cancellations

If you wish to cancel your order, please contact our customer service team immediately at info@xyva.site. Once your order has been processed or shipped, it cannot be canceled. If you cancel your order before it has been processed, you will receive a full refund.

Returns and Exchanges

Please refer to our Refund and Return Policy for information on how to return or exchange items.

Product Warranties

All jewelry items purchased from XYVA come with a limited warranty that covers manufacturing defects under normal use. The warranty does not cover damage caused by misuse, accidents, or unauthorized repairs. For warranty inquiries or to file a claim, please contact our customer service team at info@xyva.site.

Customer Support

Our dedicated customer support team is here to assist you with any inquiries or concerns regarding your purchase. If you need help with your order, product information, returns, or exchanges, please don’t hesitate to reach out to us.

You can contact us via:

Thank you for choosing XYVA for your luxury jewelry needs. We appreciate your business and are committed to providing you with the best shopping experience possible.