Refund and Return Policy
Effective Date: December 11, 2024
At XYVA, customer satisfaction is our top priority. We understand that sometimes purchases may not meet your expectations, and we strive to make your shopping experience as seamless as possible. This Refund and Return Policy outlines our terms for returning products and requesting refunds. By making a purchase from XYVA, you agree to adhere to the terms outlined below.
1. Return Policy
We offer a 30-day return policy on all products purchased from our website. If you are not completely satisfied with your purchase, you may return the item within 30 days of receiving your order for a refund or exchange.
To be eligible for a return, the following conditions must be met:
- The item must be unused, unworn, and in its original, undamaged packaging.
- The item must be in the same condition that you received it, including any tags, labels, or documentation.
- A proof of purchase (e.g., order confirmation or receipt) is required to process the return.
2. Non-Returnable Items
Certain items are exempt from our return policy, including:
- Customized or personalized jewelry
- Gift cards
- Sale or clearance items marked as final sale
- Items that have been damaged or altered by the customer after delivery
Please inspect your order immediately upon receipt. If an item is defective, damaged, or incorrect, please contact us within 7 days of receiving the product to arrange for a return or exchange.
3. How to Return an Item
To return an item, please follow these steps:
- Contact Us: Reach out to our customer support team at info@xyva.site to initiate the return process. Include your order number and details of the product you wish to return.
- Return Authorization: Upon receiving your request, we will provide you with return instructions and a return authorization code, if applicable.
- Return Shipping: You will be responsible for return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
- Refund Processing: Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method. Please allow 5–7 business days for the refund to be processed and appear in your account, depending on your payment provider.
4. Exchange Policy
If you would like to exchange an item, you may request an exchange within 30 days of receiving your order. The item must be in new, unused condition, and exchanges are subject to availability. If the item is unavailable, you may receive a refund instead.
5. Refunds
Once your return is processed and the item is inspected, we will issue a refund for the original purchase price of the item, minus any shipping costs. Refunds will be credited back to the original payment method used at the time of purchase.
- Processing Time: Refunds can take 5–7 business days to process, depending on your payment method and financial institution.
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defect, damage, or error on our part.
6. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account or credit card statement. It may take some time before the refund is officially posted. If you’ve done this and still have not received your refund, please contact us at info@xyva.site.
7. International Returns
For international customers, the return process is the same as domestic returns. However, please note that return shipping costs are the responsibility of the customer, and any customs duties or taxes paid on the original purchase are non-refundable.
8. Contact Us
If you have any questions or concerns regarding our refund and return policy, please don’t hesitate to contact us. We are here to assist you!
Email: info@xyva.site
Phone: 318-487-5352
Website: xyva.site